Firehouse Subs FAQ


I'm interested in a Firehouse Subs franchise. What are the next steps?

Please visit FirehouseSubs.com/Franchise to learn more about owning your own Firehouse Subs restaurant.

How do I find out about special offers from Firehouse Subs?

Sign up for our Copy That! email newsletter at FirehouseSubs.com/Newsletter to receive special promos and offers (including an offer just for signing up).

Visit any Firehouse Subs restaurant on your birthday (only) and show your I.D. for a free sub.

Contact your local Firehouse Subs to inquire about special events such as Kids Eat Free night(s).

Connect with us on Facebook, Twitter, Instagram and YouTube to participate in exclusive contests, promotions and giveaways.

How do I get my free birthday sub from Firehouse Subs?

It’s really easy to redeem your free sub for the big day. Just visit any Firehouse Subs restaurant on your actual birthday and have I.D. in hand, and that sub is yours. Find a Firehouse near you

How do I purchase a Firehouse Funds Gift Card?

Firehouse Subs Gift Cards are always a good idea!! You can purchase a gift card at any Firehouse Subs restaurant, or contact katie.lilkendey@firehousesubs.com to place your order. You can also call 1-800-388-3473, ext. 295.

Can I purchase any of the hot sauces found in a Firehouse Subs restaurant?

So you like it hot? We do too! Our hot sauces, including our signature Captain Sorensen’s Datil Pepper Hot Sauce, are available for purchase on one website. AND...because you’re a loyal customer you get a special Firehouse Subs discount of 7%. Visit www.hotsauce.com and search for the sauce you wish to purchase. Upon checkout, enter in the following coupon code - FIREHOUSE07.

Is Firehouse Subs interested in my product or service?

If you are interested in becoming a service provider or vendor for Firehouse Subs, please email the Supply Chain Services department, supplychainteam@firehousesubs.com.

How do I submit a grant request to the Firehouse Subs Public Safety Foundation?

Please download this form and follow the process.

How do I submit a request for a donation or sponsorship in my local area?

For donation and /or sponsorship requests, please contact the Firehouse Subs closest to you. The franchise owner or manager is the decision maker regarding activities in your local community.

How do I submit a proposal for a national sponsorship?

Please send your proposal to marketing@firehousesubs.com. A member of the team will review it and contact you if there is any interest. Please understand that our brand has a limited national marketing budget with a strategy primarily based on purchased media. At this time, it does not allow for much else. But we promise to read every proposal we receive.

How do I make a suggestion for a new restaurant location?

If you have a suggestion for a location for Firehouse Subs, or are curious if one is coming to your area, please email realestate@firehousesubs.com.

Do you have any Gluten Free menu options?

Currently our gluten free options are as follows:

- Any Firehouse Subs deli meat (meatballs are not included)

- All of our Sargento brand cheeses, including Provolone, Cheddar, and Monterey Jack

- The Chopped Salad – add any meat and cheese on it and tell them to make it hot

Call Customer Service: 1-888-289-6185