Work with Us

Love what you do, do what you love

Since our humble beginnings in 1994, we have been driven by our commitment to and passion for hearty and flavorful food, heartfelt service, and public safety.

If you'd like to be a part of the Firehouse Subs family:
1. Find a location near you
2. Contact the restaurant owner/manager to inquire about career opportunities in your area.

Careers

HQ Opportunity - Regional Marketing Manager

Firehouse Subs®

JOB TITLE: Regional Marketing Manager

Reports to: Director of Field Marketing Services

 

Position Summary:

  • Provides functional marketing expertise and analysis to internal customers in support of the brand vision
  • Communicates and implements the company’s marketing strategy in assigned regions to assist in achieving sales, profitability and traffic goals
  • Ensure marketing resources are applied effectively and efficiently to maximize individual restaurant, DMA or AR territory performance
  • Acts as a communication conduit by providing key marketing leadership with feedback received from operations and franchise partners.

 

Primary Responsibilities/Duties:

Support Area Representatives with marketing leadership

  • Lead bi-annual co-op marketing planning when appropriate
  • Provide designated ARs and FBMs with strategic marketing consultation
  • Supervise agency of record in development of media plans when local media dollars are available
  • Coordinates with ARs to ensure brand compliance at a local level.

 

Local Restaurant Marketing

  • Advises Area Representatives (AR’s) on local restaurant marketing tactics and resources
  • Assist ARs in developing LRM calendars to support National media plans 
  • Identify local LRM initiatives to supplement the National media plans

 

Share “Best Practices” with system through Franchise Business managers (FBM’s)

  • Communicate with territory constituents on a regular basis to learn the business
  • Travel to territory to build relationships with internal customers
  • Utilize Firehouse Subs communication structure (Email, Fire-COMM, google drive, agency, etc.) to share success and failure of tested “ground-up” programs
  • Act as liaison between field customers and corporate marketing to ensure ideas, suggestions and feedback are received, considered and responded to appropriately.
  • Travel to restaurants to visit with ARs face-to-face to perform restaurant audits and discuss recent and upcoming marketing initiatives; provide guidance and feedback as needed
  • Build trust and collaboration among people, teams and departments

 

New Restaurant Openings

  • Coordinate new restaurant openings with Area Representatives, FBM’s and the agency to maximize sales potential
  • Lead ARs in developing, reviewing and approving new restaurant opening marketing plans
  • Ensure each new restaurant utilizes the $5,000 new restaurant opening requirement within 12 months per the franchise agreement
  • Work with FBMs & ARS to determine accurate new restaurant opening dates.
  • Track and measure results per above

 

Other Duties Include

  • Collect and report field feedback on marketing initiatives
  • Analyze sales results utilizing sales tracking software and intermediate to advanced Excel spreadsheets as needed
  • Collaborate with Brand Marketing to develop appropriate System LRM programs and tools 
  • Facilitate LRM marketing plans to improve performance of bottom 10% of units in assigned region.
  • Ensure marketing information is effectively communicated to assigned ARs 
  • Provide support of corporate marketing initiatives in the field
  • Re-enforce usage of standardized creative & tools
  • Coordinate approval of any new creative 
  • Act as liaison between ARs and Brand Marketing
  • Identify problems and develop new, innovative solutions when current tools don’t meet needs
  • Communicate with and ensure Firehouse Subs Public Safety Foundation initiatives are leveraged by local operators
  • Support agencies and Field Marketing Director with National marketing initiatives
  • Other duties as assigned

 

Position Qualifications:

  • Bachelor’s degree from four year college/university preferred
  • 5+ years field marketing experience in the restaurant industry preferred
  • Intermediate to advanced experience with PowerPoint, Word and Excel
  • Proven experience in the planning and execution of local restaurant marketing
  • Ability to effectively multi-task and manage competing priorities
  • Able to communicate in both written and verbal form with conviction and credibility, adapting message to suit level of audience.
  • Sees the impact of current decisions on the future and design solutions that solve problems systemically (Strategic thinking)
  • Print background a plus
  • Agency background helpful
  • Strong grasp of key marketing and communications principles including strategy, media planning, promotion and pricing
  • Experience in working in a cross-functional environment where on-going communication and information sharing is vital to achieving success
  • Strong analytical abilities and understanding of franchise business model and restaurant profitability issues
  • Strong written and verbal skills and ability to interface effectively with franchise owners with ability to influence decision making using consumer and business insight to drive rationale
  • Flexibility, a positive attitude, enthusiasm and excellent problem solving skills required
  • Experience in planning and managing budgets
  • Attention to detail
  • Excellent written and verbal communication skills
  • Ability to work independently and with teams
  • Ability to prioritize and manage multiple projects simultaneously

 

Personal Qualities

  • Leader
  • Coach
  • Analytical Thinker
  • Ambassador
  • Team Player
  • Problem Solver
  • Meticulous Attention to Detail

 

Key Success Measures

  • Comp sales growth and transactions for assigned regions
  • Station Tools usage
  • Performance of restaurants in bottom 10% in assigned region
  • Timely, accurate and professional communication
  • AR & franchise satisfaction scoring/tracking

 

Special Considerations:

  • Must like subs
  • 70-90% travel
  • Field based – Charlotte, Atlanta, DC, Baltimore, Boston, Philadelphia based ideal. Additional opportunities may exist in Dallas, Phoenix, Denver, Houston and Los Angeles.

 

Submit resume to:  mburton@firehousesubs.com

HQ Opportunity - Guest Relations Manager

Firehouse Subs®

JOB TITLE: Guest Relations Manager

Reports to: Vice President of Operations Services

 

Position Summary:

The primary responsibility of this individual is to guide the brand towards, flawless, upscale and professional guest service experiences.

This individual will analyze guest feedback and provide strategic direction to continuously improve overall rating. This role will be responsible for in-depth high level reporting to the leadership team and field operators.

This manager level position supports the operations and relationships of third party Voice of the Guest vendors and their respective platforms. This includes overseeing, coaching, and developing the Firehouse Subs Guest Services coordinator, whom focuses on ensuring the timely resolution of reported customer issues.

 

Job Accountabilities

  • Maintains relationship with guest Survey Company, including educating the field on survey updates and modifications, as well as user site functionality
  • Ensures proper documentation by third party call center guest relations company representatives of all guest communication
  • Act on issues reassigned and escalated by Guest Service Coordinator and/or call center representative. This includes handling calls in which a guest is not satisfied with the initial resolution of their concern and has requested to speak to a Supervisor
  • Communicates directly with VP Operations Services and Leadership team to identify opportunities and identify service trends impacting restaurant operations involving guest satisfaction and intent to return
  • Receive and file reports upon calls received from guests. Offers support to department associates, regarding specific service scenarios and unique events impacting the experiences of guests; communicates information to the team on these matters when needed
  • Exercise good judgment skills and assist with the proper resolution of issues and escalated issues, including matters of guest compensation and communication with Firehouse Subs operators, and guests
  • Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to. Assists with Guest Service Coordinator volume as needed
  • Utilizes sound judgment when encountering unique customer concerns without direct supervision
  • Maintains privacy and integrity of guest and associate personal information
  • Performs a variety of other duties as directed by management
  • Maintain technical knowledge by attending educational workshops, reviewing publications

 

Position Qualifications:

  • Proven working experience as guest relations manager
  • Guest service orientation and drive
  • Excellent problem resolution skills along with outstanding communication and active listening skills
  • Ability to work flexible hours
  • Experience with needs assessment techniques, quality standards and satisfaction evaluation techniques
  • Food industry experience preferred
  • Some travel required
  • Hands on experience with guest relationship management software
  • Excellent written and verbal communication skills

 

To apply, submit a resume and cover letter to Rich Goodman:  rich.goodman@firehousesubs.com