Work with Us

Love what you do, do what you love

Since our humble beginnings in 1994, we have been driven by our commitment to and passion for hearty and flavorful food, heartfelt service, and public safety.

If you'd like to be a part of the Firehouse Subs family:
1. Find a location near you
2. Contact the restaurant owner/manager to inquire about career opportunities in your area.


HQ Opportunity - Manager of Analytics

Firehouse Subs®

JOB TITLE: Manager of Analytics

Reports to: Director of Reporting & Analytics


Position Summary:

Generating impactful analyses and creating actionable insights to be used in making the most appropriate and strategic decisions involving the company. This person will work in a cross functional role and interact with departments such as Financial Services, Marketing, Operations, Real Estate, Supply Chain, and Technical Services. The position holder must thrive in big data environments and excel at filtering volume into actionable insights.

Confidence, critical thinking, leadership, and story-telling are required in the preparation, compilation, and presentation of all analyses and recommendations. Conducts analysis of complex business data into information by performing the following duties:


Primary Responsibilities:

  • Develop and hone analytical tools to slice our data deeper and more efficiently
  • Sales forecasting based on trends and economic indicators
  • Management of predictive analytics tools
  • Analyze marketing campaigns and create actionable insights that lead to improved decision making and sales performance/ROI
  • Drive insights about the business through in-depth analysis of topline, menu mix, social media data, primary and third party research, and industry benchmarking
  • Perform complex statistical analyses on various levels of data such as key components of sales (check and transactions), menu mix, customer satisfaction, restaurant social media index (RSMI) data, loyalty/CRM data and media to determine ROI and incremental sales for key system-wide initiatives.
  • Work with various departments to develop and maintain pricing strategy
  • Financial statement analysis
  • Analyze theoretical versus actual COGS
  • Perform ad hoc analysis as needed
  • Present analysis findings to appropriate staff members


Other Duties:

  • Create presentation materials, based on analytics, for the Executive Team’s review
  • Leverage data from Technomic, Service Management Group (SMG), Station Pulse, Loyalty, Digital Coco, Restaurant Social Media Index (RSMI), online ordering, and various industry related data collected from survey results
  • Leverage transaction level data to predict future customer behavior
  • Prepare and present complex analyses to improve operational and marketing effectiveness of the brand and key initiatives
  • Share of Voice analyses
  • Other duties as assigned


Position Qualifications/Requirements:

  • Minimum of a Bachelor’s degree in Economics, Finance, Statistics or Marketing
  • 6+ years’ experience as a Business, Financial, or Marketing Analyst, restaurant or retail highly preferred
  • Very strong data management skills including Excel, Access, SQL, etc.
  • MS Excel, MS Access, SQL, SPSS and experience using VBA within these packages where applicable
  • Advanced PowerPoint skills
  • Experience with ODBC or other API to extract data from relational databases
  • Excellent written and verbal communication skills
  • Ability to effectively multi-task and manage competing priorities
  • Able to communicate clearly and concisely, orally and in writing, adapting message to suit level of audience
  • Ability to personally view the business from the perspectives of both the customer and operator
  • Able to manage time and workload effectively which includes planning, organizing and prioritizing
  • Ability to use sound judgment including maintaining confidentiality
  • Ability to work independently and with teams
  • Strong sense of urgency and commitment to get the job done quickly with high quality
  • Ability to coach, counsel, and inspire the Executive Team with actionable insights


Personal Qualities:

  • Leader
  • Analytical
  • Strategic thinker
  • Story teller
  • Team player
  • Problem solver
  • Detail-oriented
  • Creative thinker
  • Ambassador
  • Self-motivated

Special Considerations:

  • 10% travel

To apply, please submit cover letter and samples of your work to


HQ Opportunity - Operations & Marketing Intern

Firehouse Subs®

JOB TITLE: Operations & Marketing Intern

Reports to: Catering Manager


Firehouse Subs is one of the fastest growing restaurant chains in the nation and is headquartered in Jacksonville, Florida. Currently, the operations department is seeking an intern to assist with the following daily activities:

  • Door to door / Guerilla marketing
  • Generate sales leads
  • Assist in managing catering and product flow
  • Assist with offsite catering events (Example: TPC, Caddyshack, One Spark, etc.)
  • Assist at special events for the Firehouse Subs Public Safety Foundation, the heart of Firehouse Subs



15-20 hours per week, Proficient Microsoft office skills, analytical skills, positive attitude, and a willingness to learn. Must have reliable transportation. Must love Firehouse Subs!




To apply, please submit resume to:

Chadwick Sorensen, Catering Manager
Phone: (904) 294-2682