- How does Firehouse Rewards work?
- Earn rewards by entering your phone number at the register every time you make a purchase at Firehouse Subs. You'll earn 1 point for every $0.01 you spend. Collect enough points and you can exchange them for great rewards like free subs, meal upgrades, and more.
Sign up and get a free large drink with sub purchase!
Currently, you may not earn points on Firehouse Subs Gift Cards or Firehouse Subs Public Safety Foundation "Round Up" donations.
- How do I sign up?
- Download our app for iOS and Android in the App Store or Google Play. Or, you may signup on our web portal.
- Where is Firehouse Rewards available?
- All US locations, not including Puerto Rico.
- On which mobile platforms is the app available?
- iOS 10.0 or later, and Android 6.0 and up. Alternatively, our web portal is web browser-based and should work on all platforms, but the experience has fewer features than the app.
- How do I know how many points and rewards I have?
- App: Tap on the Rewards tab on the home screen, or the Rewards icon in the bottom navigation bar. From there you can track how many points you have and how far you are from earning your next reward.
Web: Login to your account to see your current points and rewards status. Click on the reward you want to activate.
- How do I earn points?
- There are a few ways:
1. Enter your phone number in the payment terminal when ordering at the restaurant.
2. Order through the Firehouse Subs app.
3. Take a picture of your receipt and submit it through the app by tapping MORE then SUBMIT RECEIPT, or email your receipt to email@example.com
- How do I redeem my rewards?
- Before you order, tap or click on the reward that you want to redeem and follow the on-screen instructions. Enter your phone number at the register next time you order and the reward will be applied to your order.
Or, you can order in our app or online and apply your reward before you pickup your order!
- How do I earn points and redeem rewards when ordering food through the app or web?
- Your points will automatically be credited when ordering in the app or online from the Firehouse Subs online ordering site, as long as you are logged in.
- Why do you need my phone number?
- Your phone number acts as a unique identifier and prevents you from needing to carry around a rewards card. We do not share or sell your information.
- I'm having problems with the app or rewards website. What do I do?
- Reach out to our technical support team at firstname.lastname@example.org.