How does Firehouse Rewards work?

Earn rewards by entering your phone number at the register every time you make a purchase at Firehouse Subs. You'll earn 1 point for every $0.01 you spend. Collect enough points and you can exchange them for great rewards like free subs, meal upgrades, and more.

Sign up and get a free large drink on your next visit!

Currently, you may not earn points on donations to the Firehouse Subs Public Safety Foundation.

How do I sign up?

Download our app for iOS and Android in the App Store or Google Play. Or, you may signup on our web portal.

Where is Firehouse Rewards available?

All US locations, not including Puerto Rico.

On which mobile platforms is the app available?

iPhone, iPad, and iPod Touch on iOS 7.0+, and Android devices on Android 2.2+. Alternatively, our web portal is web browser-based and should work on all platforms, but the experience has fewer features than the app.

How do I know how many points and rewards I have?

App: Tap on the Rewards tab on the home screen, or the Rewards icon in the bottom navigation bar. From there you can track how many points you have and how far you are from earning your next reward.

Web: Login to your account and you'll see your current points and rewards status.

How do I redeem my rewards?

App: Before you order, tap on the reward that you want to redeem and follow the on-screen instructions. Enter your phone number at the register next time you order and the reward will be applied to your order.

Web: You will automatically earn your selected reward when you reach the required number of points. All you need to do is enter your phone number at the register when you order and your reward will be applied.

How do I earn points and redeem rewards when ordering food through the app?

Simply provide your phone number at the cash register when you pick up your order. We'll credit points to your account and apply any rewards you've selected to redeem.

I didn't enter my phone number when ordering. How do I get credit?

App: Tap on the Info button in the bottom right then select Submit Receipt. Take a photo of your receipt and send it through the app to request credit. May take 24-48 hours to process.

Web: Use the Contact link to submit a copy or photo of your receipt to technical support. May take 24-48 hours to process.

Why do you need my phone number?

Your phone number acts as a unique identifier and prevents you from needing to carry around a rewards card. We do not share or sell your information.

I'm having problems with the app or rewards website. What do I do?

Reach out to our technical support team at firehousesubs@rlvt.net.

Still have questions for us?