Unsolicited Idea Submission Policy
We appreciate your passion for Firehouse Subs! However, in order to avoid misunderstandings regarding the ownership of ideas or suggestions, we cannot review any unsolicited ideas, proposals, or submissions. This includes, without limitation, those related to products, services, technologies, marketing strategy, advertising campaigns, promotions, processes, or operational improvements. Rest assured, our staff is hard at work to develop and implement new menu items, services, equipment and techniques to create the best restaurant experience possible for our guests and franchise owners.
Guest Feedback
We always encourage feedback from our guests regarding their experience at a Firehouse Subs restaurant, with our food, or while visiting our website or mobile app. We welcome those comments through our online Contact Us form or by replying to the feedback email sent to your account’s registered email address.
By submitting your feedback, you agree that we may use your comments for any purpose and in any way, including but not limited to using it to improve or develop current or new Firehouse Subs products, services, or technologies. Additionally, your feedback will automatically become the property of FRG, LLC and its subsidiaries, without any compensation to you. While we value your feedback and do our best to reply to all guest inquiries, please note that we have no obligation to respond or to keep your feedback confidential.
Firehouse Subs’ Terms of Service apply.
FRG LLC, reserves the right to update these terms at any time.